Refund policy

At Anef, we hope you love your purchase. If something isn’t right, we’re here to help.

1. Online Orders

If you purchase from our website, you may have the right to return your order within 14 days of delivery, subject to the conditions below and any applicable consumer laws.

Returned items must be:

* unworn and unused
* unwashed
* in original condition
* protective hygiene liner is fully intact
* in original packaging where possible

2. Swimwear Hygiene Policy

For hygiene reasons:

Swimwear Tops

May be returned if unworn and in original condition.

Swimwear Bottoms & One-Pieces

May only be returned if:

* protective hygiene liner is fully intact
* tried on over underwear only
* no signs of wear, marks, scent, washing, or damage
* tags remain attached

We reserve the right to refuse returns where hygiene liners have been removed or items show signs of wear.

3. Sale Items

Sale, promotional, or discounted items may be eligible for store credit or exchange only, unless faulty or not as described.

4. Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us at hello@anefswim.com with your order number and photos where possible.

5. Pop-Up / Open Day Purchases

For purchases made at Anef events or pop-ups:

* no cash refunds for change of mind
* exchange or store credit may be offered within 7 days
* proof of purchase required
* hygiene conditions apply

6. Return Shipping

Unless the item is faulty or sent in error, customers are responsible for return postage costs.

We recommend tracked shipping, as returned items remain your responsibility until received.

7. Refunds

Approved refunds will be made to your original payment method unless store credit or exchange is agreed.

Refunds can be made on our website.

8. Contact Us

@Anefswim
Email: hello@anefswim.com