Shipping policy
This Shipping Policy outlines the delivery process for Anef Swim. By placing an order with us, you agree to the terms listed below. All orders are shipped from our facility in Limassol, Cyprus.
1. Processing Times
We aim to get your swimwear to you as quickly as possible. Please note the following timelines:
- Order Processing: 1–3 business days.
- Order Cut-off: Orders must be placed before 12:00 PM (EET) on weekdays to begin processing the same day.
- Weekends & Holidays: We do not typically process or ship orders on Saturdays, Sundays, or Cypriot public holidays.
- Same-Day Delivery: We do not offer same-day delivery services at this time.
2. Shipping Rates & Delivery Estimates
We ship via DHL, ACS, and Svetla. Shipping costs and estimated delivery times are calculated based on your location:
| Shipping Zone | Shipping Method | Estimated Delivery | Rate |
|---|---|---|---|
| Cyprus (Domestic) | Standard | 3–5 Business Days | €3.00 |
| International | Standard | 5–8 Business Days | €10.00 |
| United States | Standard | 8–10 Business Days | €20.00 |
Note: Delivery times are estimates provided by the carriers and are not guaranteed.
3. Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking code. Please allow 24–48 hours for the tracking information to update on the carrier’s website.
4. Damaged, Lost, & Incorrect Orders
Damaged Items
If your order arrives damaged, you must contact us at hello@anefswim.com within 48 hours of delivery. Please include clear photos of the damage and the packaging.
Lost Packages
Anef Swim is not responsible for packages once they have been handed over to the carrier. While we cannot take direct responsibility for lost items, we may review cases on an individual basis depending on the circumstances.
Incorrect Addresses
It is the customer's responsibility to ensure the shipping address is entered correctly at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If a package is lost due to an address error, we are unable to offer a refund or a free replacement.
5. Verification & Fraud Prevention
We maintain a strict policy against fraudulent claims.
- Evidence: In the event of a dispute or a claim regarding a missing/damaged item, you must provide comprehensive proof.
- Anti-Fraud Policy: Any attempt to use AI-generated images or fabricated evidence to mislead our support team will result in an immediate and permanent ban from the Anef Swim store. We reserve the right to report fraudulent activity to the relevant authorities.
6. Customs, Duties, & Taxes
For international orders (outside the EU), Anef Swim is not responsible for any customs duties, taxes, or import fees applied to your package. All fees imposed during or after shipping are the sole responsibility of the customer.
